Return and Refund Policy

ELIGIBILITY

No returns will be accepted unless the product is damaged or defective. Due to the nature of our business and products we sell, items after 7 days from the date of purchase are not eligible for a refund. For any other items to be eligible for a refund, you have to return the item you have purchased to us within seven (7) calendar days of delivery. If seven (7) days have gone by since your date of delivery, unfortunately, we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.

Protecterr takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product is delivered to you. In such a case, you may return a product brought from us in case of damage or defect within seven (7) days of purchase.

Important Information

a. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label. b. If our products arrived damaged, rotten, or contaminated in any way, please contact us right away, and we will be happy to send a free replacement regardless of its expiration date. This replacement for the damaged, rotten, or contaminated products shall always be subject to our rights to recall the products to send it for further analysis and testing. If anything is unclear or you have more questions, feel free to contact our customer support team. c. The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated. d. The product must be unused and in the same condition that you received it. It must also be in the original packaging. e. Please note that items purchased at www.protecterr.in cannot be returned in a Protecterr store for exchange or refund. f. The above policy is valid on all products except Gift cards and perishable items having a shelf life of less than two (2) days.

REFUND TIMELINE

After the refund has been initiated by Protecterr as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT – Refunds will be processed within 7-10 days to your bank account
  • Online Refund – Refunds will be processed within 7-10 days to your bank account
  • Wallets – Instant

Please note, Protecterr initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Protecterr may at its sole discretion, request you to share with us a screenshot of your bank statement.

SELF-SHIPPING OF THE PRODUCT

You can self-ship the return item via any reliable courier partner. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scan copy of the courier bill/receipt is shared via various "Contact Us" options available on the website.

The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
  • The information on the receipt should NOT be edited/overwritten.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross-checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

ADDRESS FOR SELF-SHIP OF RETURNS

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to any other address as the package would not be acceptable then.

Protecterr, India

DECLINE OF RETURN REQUEST AND RETURN OF PRODUCT

This may happen if the item you returned is used, damaged, or labels are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Protecterr assumes no liability in this regard. For more details, please call our customer care.

This may have happened if the item you have returned is used, damaged, or its labels/packaging materials are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to not be eligible for a refund, and Protecterr assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

We may change our Return and Refund Policy from time to time.